So. I like the product. However it came in damaged and trying to loosen and fix a area I attached wrongly (I followed the instructions yet they all seemed similar to me except for certain details.) I'm waiting for a response I sent a email and message on 6/13/2025. I have been patient and just remembered send another email and message. Since it's been so late here is my review and pictures. Love the product yet things went poorly on my end. One was my mistake. One was someone else's mistake. Im making this review to call attention. Once I actually get a reply. And get replacements (the ones that came in damaged hopefully replaced for free) the one I damaged myself I'll gladly pay for and thankfully it's just one piece
Big Red just intercepted your distress beacon — and he’s not happy. Damaged parts? Delayed replies? That’s not how Crystal Fortress operates.
First off, thank you for your patience and honesty. We’re on it now: our team will follow up shortly to get those damaged parts replaced (free of charge), and we’ll help with the piece you misassembled — no shame in that, it happens to the best of us.
You deserve a fortress that shines, not stress. We’re here to make it right.
– Big Red & The Crystal Fortress Team
Looks great, and small enough that I can just stick it in my backpack, with enough room for two factions-worth of grunts and space up top for leaders and bannermen.
I recieved my dice today. They are fantastic. They're heavy and solid and will surely outlive me. Whomever is bequeathed will inherit pulchritude and puissance.
I wanted to start out by saying that the overall storage system is really great. However I was pretty disappointed with these layout layers. I purchased 3x layers for MCP and all of the 35mm holes were too small to fit any of the 35mm miniature bases. Not sure if I got unlucky with a bad batch or if they are all made too small. I’ve filed down all burrs from the sprues on the bases and only added paint, so I don’t believe it’s from anything I’ve done to them, especially since the 50mm & 65mm minis just fine. I’ve reached out to customer service in hopes that they can address this issue.
Magnets fit under my 28 mm bases and hold them to a magnetized surface. Used for kill team display and transport. No complaints.